Connection and engineering charges

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Getting connectedConnecting your service
Connection chargesEngineering charges / Help


It's easy to get connected, simply follow these steps:

  1. Choose the landline plan and talk bundle that's best for you. Then select the JT Broadband plan that matches the way you use the internet.
  2. Alternatively if you would like to combine your mobile, broadband and landline for a complete home service product select our JT One plan.
  3. If you're an existing JT customer simply call us on 882 882 and we will arrange for your services to be connected.
  4. If you're a new customer please go to the JT Store at 18 Queen Street to get your copy of the new account application form. This form can only be completed in store. 

Existing JT customer, looking to change or add a service?

If you want to change your broadband, simply click here to complete our online form. We'll process the order and let you know when it's complete.

If you're an existing JT Landline customer and want to add JT Broadband to your account, simply call us on 882 882. We will process the order quickly and easily over the phone.

Connecting your service

Landline connection

We aim to connect new telephone lines, which do not require an engineering visit to your premises, within 4 working days.
If an engineer has to visit your premises, our target time to complete your installation is 10 working days.
If we have to carry out external line plant work to complete your installation, our target time to complete your installation is 15 working days

Broadband connection

We aim to connect broadband services within 10 working days. A fixed line service is required to provide the broadband service and should be requested at the same time as the broadband service if one is not already existing in the property.

Our Landline & Broadband connection charges

Connection charges
Connection or reconnection of landline when no engineer visit is required £52.60
Connection of a new telephone service with an engineering visit £138.60
Connection or reconnection of broadband £50


Need any extra work?

If you need any extra work doing, such as having extra phone points fitted, we'll send an engineer round on a date that suits you.

There's an initial call-out charge of £60, with labour charged at £30 for every half hour after that. These charges don't include any materials or equipment, which will be added to your bill.

Our engineers will tell you how long the job will take before they start work. And if you change your mind and decide not to go ahead with it, that's fine. You won't be charged a thing.

Please note our charges for out of business hours visits are below:

Out of Hours visit charge: £80
Out of Hours Half Hourly Visit Charge: £40

Visits include the first half hour of labour.

Have a question, or need some help?

If you have any questions with regards to your fixed line connection, or want to know more about our fixed line services you can contact our Home Team on 882 882 during our standard opening hours available to view here.

Alternatively, you can get in touch through our JT Help Facebook page 

Please note with effect from Friday 16th March the connection of a new telephone service with an engineering visit will increase to £138.60. In addition our charges for evening, overnight, weekend and bank holiday call outs will change to one call out rate of £80 for a visit charge and £40 for half an hour. Our standard call out charge in business hours will change to £60, with work charged at £30 for every half hour after that.


Choose the landline plan to suit your needs.

Find out more

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Online Mon - Fri 8:30am - 5:00pm

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