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Service Announcements



JERSEY - Planned essential maintenance
We are undertaking some essential maintenance to upgrade all local primary and secondary school networks during the school holidays. The work will take place between Tuesday 31st July and Thursday 9th August.

This maintenance has been scheduled during lower usage periods to minimise disruption, taking place between 02.00am and 06.00am on each occasion. It is expected that during this time Fibre Broadband customers will experience a 20-minute outage. If you do experience anything beyond this, please call us on 882882.

We apologise in advance for any inconvenience this may cause you and appreciate your understanding as we continue to improve and sustain the service we provide to you.

Affecting customers in the following areas;

PW – 9th August – 02.00am – 06.00am

Affecting customers in the following areas;

  • North of the island


Wednesday 08/08/2018 - Planned works notification
Sure Guernsey are carrying out some essential maintenance on Wednesday 08/08/2018 between 05.00am and 09.00am. Daylight hours are required to carry out this work, however the maintenance has been scheduled during lower usage periods to minimise disruption. There will be a minor loss of service to both landline and broadband services during this time. We apologise in advance for this disruption to our customers and appreciate your understanding as we continue to improve and sustain the service we provide to you.

Thursday 09/08/2018 - Planned works notification
Sure Guernsey are carrying out some essential maintenance on Thursday 09/08/2018 between 05.00am and 09.00am. Daylight hours are required to carry out this work, however the maintenance has been scheduled during lower usage periods to minimise disruption. There will be a minor loss of service to both landline and broadband services during this time. We apologise in advance for this disruption to our customers and appreciate your understanding as we continue to improve and sustain the service we provide to you.

If you do experience anything beyond this, please call us on 882882


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